Redeeming an off-net transfer voucher

[Context]

Steps

1. From the home screen, go to the online services screen.

2. Select Redeem voucher.

3. Enter the voucher number, recipient phone number, and the value of the voucher, and CONTINUE.

4. Enter the recipient name; select a Type of ID that the recipient wants to provide and enter the details requested for that type; select Next.

Note:

  • Prompting for the recipient's ID is configurable.

5. Review the transaction and select VERIFY TRANSACTION.

6. Authorise the transaction with your PIN.

The funds are transferred from the single-use wallet to the merchant wallet. The merchant hands the amount in cash to the recipient.

Complete and Continue